We really hope you love your purchase, however if for any reason you are not 100% happy, a full refund (excluding delivery charges) can be requested within 7 days of receipt of delivery. All items must be returned unused, undamaged and in their original packaging.
To arrange your return, please email us at firstname.lastname@example.org and we will confirm the return address. All refunds will be processed within 7 days of receiving and approving the return.
For hygiene reasons, earrings are non-returnable and all bath and beauty items can only be returned if unopened and in their original packaging.
As many items featured on our site are handmade, no two items will be 100% the same, therefore this would not be classed as a fault.
The cost of returning items is the responsibility of the customer, unless otherwise agreed. Please ensure you keep proof of postage as we will not be held responsible for any items lost or damaged in transit. For higher value items we would recommend using a registered or trackable postal service, insured up to the value of the return.
Under the UK Distance Selling Regulations you also have the right to cancel your full order within 28 days of placing your order. You will need to return the entire order. You will then be refunded your total order value plus a standard delivery cost of £3.95, if delivery was paid for. Please note, if next day delivery was paid for at the time of the order you will still only be refunded the standard shipping cost, unless the order was faulty or incorrect.